The nurse is the one who is usually in the room as family members voice their feelings about a newly diagnosed illness or change in condition. Questions that clients and family members have about how to deal with these changes may be most easily voiced to the nurse, as the nurse appears to have more time, and perhaps more patience to answer the questions. A nurse cannot be expected to know all of the answers, but his or her professional behavior dictates that if s/he doesn’t know the answer or isn’t sure, that they are able to ask the doctor and ensure the client and family that s/he will return with more information. It is of vital importance that the nurse has the ethical standard of being able to say, “I don’t know.”
Being afraid to admit to not knowing something is ultimately a weakness in nursing, because it may lead the nurse to say something s/he does not know to be true. It is always better to say, “I don’t know, but I will find out for you.” Being truthful about what you do or do not know enables others to trust you. Nurses are not expected to be all knowing, although there is a great deal that is learned in LVN courses in nursing school and in taking care of clients and families. Nurses are encouraged to be human, to connect with their patients and to engage in authentic communication.
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